Frequently Asked Questions

This Agreement was last modified on 18th february 2016

Shipping Information

HOW CAN I CHANGE MY SHIPPING ADDRESS?

By default, the last used shipping address will be saved into to your Sample Store account. When you are checking out your order, the default shipping address will be displayed and you have the option to amend it if you need to.

WHY MUST I MAKE PAYMENT IMMEDIATELY AT CHECKOUT?

Sample ordering is on ‘first-come-first-served’ basis. To ensure that you get your desired samples, it is recommended that you make your payment within 60 minutes of checking out.

HOW DO I ACTIVATE MY ACCOUNT?

The instructions to activate your account will be sent to your email once you have submitted the registration form. If you did not receive this email, your email service provider’s mailing software may be blocking it. You can try checking your junk / spam folder or contact us at help@samplestore.com

WHY IS THERE A CHECKOUT LIMIT? / WHAT ARE ALL THE CHECKOUT LIMITS?

Sample Store is a popular spot and gets lots of shoppers at a time. These limits are in place to make sure everyone has a good time trying and purchasing their products. So…

– Each member is entitled to only one (1) sample order every day.

– Each member is entitled to one (1) bundle of sample for each product.

– Your account must have sufficient points before you can checkout the sample products.

– Kindly clear all pending payments before another checkout.

What Shipping Methods Are Available?

Our shipping will be by land that will take place for 3 working days upon your order is received.

How Long Will it Take To Get My Package?

Members who ship their orders within Singapore should expect to receive their orders within five (5) to ten (10) working days upon payment verification depending on the volume of orders received.

If you experience delays in receiving your order, contact us immediately and we will help to confirm the status of your order.

How Do I Track My Order?

After logging into your account, the status of your checkout history can be found under Order History. For orders via registered postage, a tracking number (article tracking number) will be given to you after the receipt given